Privacy Policy

1.1 Purpose of This Policy

nb880 is committed to providing a safe online gaming environment for users in Bangladesh. Through this policy, we want to make clear that your personal information is held in trust — it is used only to provide our services, and for no other purpose.

1.2 Who This Applies To

This policy applies to all persons who visit the nb880 website, register an account, or use any of our services. By agreeing to our Terms and Conditions, you also agree to this privacy policy.

1.3 Age Restriction

All nb880 services are for persons aged 21 and above only. We do not knowingly collect or process data from anyone under 21. If data belonging to an underage person is found in our system, it will be deleted immediately.

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Username and password (stored in encrypted form)

2.2 Financial Information

To process transactions, we collect payment information associated with bKash, Nagad, Rocket, and Upay accounts. Card numbers or bank account details are not stored directly on our servers — these are processed through a secure payment gateway.

2.3 Technical Information

• IP address and device type
• Browser type and version
• Session duration and page visit history
• Data collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

Your betting history, game preferences, win/loss records, and transaction history are stored in our system. This information is used to manage your account, determine VIP benefits, and monitor responsible gaming.

3.1 Account Management and Service Delivery

Collected information is used to open accounts, verify logins, process deposits and withdrawals, and confirm your identity.

3.2 Service Improvement

By analysing user behaviour, we improve the game selection, payment options, and the speed and reliability of the platform. This analysis is done in aggregate and does not identify any individual.

3.3 Fraud Prevention and Security

Technical information is monitored to prevent unauthorised access to accounts, creation of multiple accounts, and financial fraud. If suspicious activity is detected, an account may be temporarily suspended.

3.4 Responsible Gaming Support

By reviewing gaming activity data, we identify signs of excessive play and notify users when necessary. Under our Responsible Gaming policy, we provide the option to set limits when needed.

3.5 Communication and Support

Your contact information is used to send important messages about your account, transactions, or other matters. Marketing messages are sent only with your consent, and you can opt out at any time.

4.1 Service Providers

nb880 works with trusted third parties for payment processing, technology infrastructure, and customer support. These organisations may only use the data for the designated purpose and are held to the same privacy standards.

4.2 Legal Obligations

If disclosure of information is required under a court order, a lawful request from an investigative authority, or applicable law, we are obliged to comply. Only the necessary information is provided in such cases.

4.3 What We Never Do

• Sell your information to advertisers
• Share information for marketing purposes without your consent
• Disclose gaming history to unrelated third parties
• Transfer personal data to any data broker

5.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, saving language preferences, and keeping security features active. Disabling them will prevent the site from working properly.

5.2 Analytics Cookies

Analytics cookies are used to collect aggregate data such as how many users visit the site and how much time is spent on each page. This data does not identify any individual.

5.3 Cookie Controls

You can disable or restrict cookies at any time through your browser settings. Please note that disabling essential cookies may prevent many services from working correctly.

6.1 Encryption

All data transmissions are secured through SSL/TLS encryption. Passwords and sensitive information are stored on servers in encrypted form, and no staff member can view passwords directly.

6.2 Access Controls

Access to personal data is granted only to staff members who need it for their work. All access is logged and audited regularly.

6.3 Data Retention Period

Even after an account is closed, certain data is retained for a defined period due to legal and financial obligations. Once that period ends, the data is securely deleted.

6.4 Response to a Data Breach

If a security incident occurs, nb880 will take immediate action and notify affected users in a timely manner. Details of the incident and the protective steps taken will be communicated transparently.

7.1 Right to Access

You may request at any time to know what information nb880 holds about you. The information will be provided within a reasonable time after the request is received.

7.2 Right to Correction

If any stored information about you is incorrect, you may request a correction. The correction will be made after identity verification.

7.3 Right to Deletion

When closing your account, you may request that your personal data be deleted. However, some data may need to be retained for a specific period due to legal and financial obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. This preference can be changed through your account settings or via the support team.

8.1 Notification of Changes

If significant changes are made to the privacy policy, registered users will be notified by email or site notification. Continued use of the service after a change indicates your agreement to the updated policy.

8.2 Learn More

Visit our FAQ page for answers to any privacy-related questions. Our support team is available 24 hours a day via live chat and email in both Bengali and English.